Privacy Policy
At FluxDesk, we prioritize the protection of your personal data. This privacy policy explains how we collect, process, and protect your information in compliance with GDPR regulations.
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Contact our Data Protection Officer for any questions about our legal documents or data protection practices.
privacy@fluxdesk.ioIntroduction
We are delighted that you have shown interest in FluxDesk. Data protection is of particularly high priority for our management. The use of our website is possible without any indication of personal data; however, if you want to use special services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as name, address, email address, or telephone number shall always be in line with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to FluxDesk. Through this data protection declaration, we inform the public about the nature, scope, and purpose of the personal data we collect, use and process.
As the controller, FluxDesk has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
1. Definitions
Our data protection declaration is based on the terms used by the European legislator for the adoption of the GDPR. It should be legible and understandable for the general public, customers and business partners. To ensure this, we explain the terminology used:
a) Personal data
Personal data means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
b) Data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
c) Processing
Processing is any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
e) Profiling
Profiling means any form of automated processing of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
f) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure non-attribution.
g) Controller
Controller is the natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of personal data.
h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed. However, public authorities which may receive personal data in the framework of a particular inquiry shall not be regarded as recipients.
j) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
k) Consent
Consent is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which they signify agreement to the processing of personal data relating to them.
2. Controller Information
Controller for the purposes of the GDPR, other data protection laws, and other provisions related to data protection is:
4. Data Collection
Our website collects a series of general data and information when accessed by you or an automated system. This information is stored in the server log files and includes:
- Browser types and versions used
- Operating system used
- Website from which you accessed our site (referrer)
- Sub-websites visited
- Date and time of access
- Internet Protocol address (IP address)
- Internet service provider
- Other similar data and information used for security and system optimization
This data is not used to draw conclusions about you personally. Rather, this information is needed to deliver our website content correctly, optimize our website, ensure the long-term viability of our systems, and provide law enforcement authorities with necessary information for criminal prosecution in case of a cyber-attack.
5. Registration
Registration on our website is not required. However, if you choose to register, we will collect the personal data required for the registration process. This may include:
- Name
- Email address
- Company details
The legal basis for processing this data is consent. You can withdraw your consent at any time by contacting our Data Protection Officer.
6. Contact Via Website
If you contact us via our website, we will process the personal data you provide in the context of your inquiry. This may include:
- Name
- Email address
- Telephone number
- Message content
The legal basis for processing this data is our legitimate interest in responding to your inquiry. Your data will be deleted after the inquiry has been addressed.
7. Data Erasure
You have the right to request the erasure of your personal data at any time. If you wish to exercise this right, please contact our Data Protection Officer.
8. Your Rights
As a data subject, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ('right to be forgotten')
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our Data Protection Officer using the contact information below.
9. Facebook Integration
We use Facebook for marketing purposes. If you interact with our Facebook page, we will process the data necessary for this interaction. This may include:
- Name
- Email address
- Interaction data
The legal basis for processing this data is consent. You can withdraw your consent at any time by contacting our Data Protection Officer.
10. Google Analytics
We use Google Analytics to analyze website traffic. This service uses cookies to collect data about your browsing behavior on our website. The data collected includes:
- IP address
- Browser type
- Operating system
- Website usage
The legal basis for processing this data is our legitimate interest in analyzing website traffic. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
11. Twitter Integration
We use Twitter for marketing purposes. If you interact with our Twitter account, we will process the data necessary for this interaction. This may include:
- Name
- Email address
- Interaction data
The legal basis for processing this data is consent. You can withdraw your consent at any time by contacting our Data Protection Officer.
12. Legal Basis
The legal basis for processing personal data is based on the GDPR. We may process your personal data for the following purposes:
- Providing and maintaining our help desk services
- Processing your transactions and payments
- Sending service notifications and updates
- Improving our services and user experience
- Ensuring platform security and preventing fraud
The legal basis for processing this data is our legitimate interest in providing and maintaining our services.
13. Legitimate Interests
We may process your personal data for our legitimate interests, such as:
- Providing and maintaining our help desk services
- Processing your transactions and payments
- Sending service notifications and updates
- Improving our services and user experience
- Ensuring platform security and preventing fraud
The legitimate interests we rely on are not overridden by your interests, rights, or freedoms.
14. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. This may include:
- Account information (name, email, company details) - retained until the account is closed
- Usage data (login times, feature usage, system logs) - retained for 7 years
- Technical data (IP address, browser type, device information) - retained for 7 years
- Communication data (support tickets, chat messages) - retained for 7 years
We will retain your personal data for a longer period if we are required to do so by law or if we have a legitimate interest in doing so.
15. Data Requirements
We require the following data to provide our services:
- Account information (name, email, company details)
- Usage data (login times, feature usage, system logs)
- Technical data (IP address, browser type, device information)
- Communication data (support tickets, chat messages)
We may also require additional data for specific services or to comply with legal requirements.
16. Automated Decision-Making
We may use automated decision-making processes to make certain decisions about you. This may include:
- Fraud detection
- Risk assessment
- Personalized marketing
These decisions are based on the data we collect and may not have a legal or significant impact on you.
This privacy policy was last updated on January 15, 2024. We reserve the right to update this policy to reflect changes in our practices or for legal compliance.